Workshop on Crisis communication management

Cybersecurity Symposium 2022, a training event in various areas related to cybersecurity, took place from October 3 to 7, 2022.

On October 7, EU CyberNet experts Carlos Leonardo and Hannes Krause conducted a practical online workshop focusing on the national cyber crisis management communicational aspects.

Hannes covered the government-level crisis communications methods and procedures. He took a practical into inter-departmental coordination and the biggest challenges. The main takeaways from Hannes’s speech were: 

  • It is impossible to communicate bad decisions or policies. Communication has to be part of decision-making. 
  • Key question: Who are your main partners in a cyber crisis for the communication on be successful? Focus on cooperation! 
  • Writing is a key skill for every CSIRT team. The good news is – it can be learned and taught! 

Carlos Leonardo brought us a more specific view of CISRT-level playbooks related to incident handling. Focusing on the practical case studies and illustrating good practices and loopholes of crisis communications, Carlos laid a good fundamental idea of how to improve crisis communication. 

Thank you Organization of American States (OAS) for arranging the event!