Communication – a Key Pillar in Solving Any (Cyber)crisis

LAC4 Regional Discussion On Communications

LAC4 Dominican Republic Santo Domingo

The workshop will combine theory and practice-based learning, focusing on the national cyber crisis management communicational aspects and strategic communications. The seminar instructors will present government-level crisis communications methods and procedures and cover inter-departmental incident handling coordination and communications challenges. The seminar will focus on practical case studies illustrating good practices and loopholes of crisis communications and disinformation management and include several practical team exercises to go through the complexities of cyber crisis response from a communications perspective.

Agenda and time schedule of the workshop on 15-16 November 2022

Tuesday, 15 November

12:00 – 13:00 Lunch

13:00 – 13:05 Welcome – EU CyberNet & CNCS

13:05 – 13.20 Introduction – Hannes Krause
Topics covered: The aim and contents of the seminar, basic terms on the information environment, post-truth society and the implications of it

13:30 – 13:50 Disinformation and modern communication environment – Hannes Krause
Topics covered: Disorder of information, dynamics of crises with the disorder of information

13:50 – 14:10 Fundamentals for crisis communication – Hannes Krause
Topics covered: What is a crisis? The role of communication in the crisis lifecycle. Some universal principles of communicating crises

14:10-14:25 Fundamentals of communicating cyber crises – Sille Arikas

Explanation of the first practical task for the audience

14:30 – 15:00 Coffee break

15:00 – 16:00 Managing cyber crises – Carlos Leonardo & Sille Arikas

16:00 – 17:00 Group discussion on the question related to disinformation. Verbal presentation of tasks by at least 5 participants

Wednesday, 16 November

09.00 – Welcome coffee

09:30 – 10:00 Crisis communication: The Estonian model and experiences with it – Hannes Krause
Topics covered: Strategic communication in Estonia, Unity of communication and messages, government communication center, experiences with the „mother of all crises“ (Covid-19)

10:00 – 10:30 How can cybersecurity institutions prepare for crisis communication Hannes Krause
Topics covered: What do decision-makers like? Ability to write and speak, the routine of talking about cybersecurity, the role of products in doing so

10:30 – 11:00 Communication in a cyber crisis – Carlos Leonardo

11:00 – 11:30 Communicating cyber crises: examples from Europe – Sille Arikas

11:30 – 12:00 Establishing a communication plan – Sille Arikas

12:00 – 13:00 Lunch

13:00 – 13:30 Division into groups and group work tasks and explanation of those

13:30 – 15:00 Group work session, instructors will visit all groups and guide them if needed

15:00 – 15.30 Coffee break

15:30 – 17:00 Group work presentations and discussion

To register, please contact