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Workshop
Communication – a Key Pillar in Solving Any (Cyber)crisis
The workshop will combine theory and practice-based learning, focusing on the national cyber crisis management communicational aspects and strategic communications. The seminar instructors will present government-level crisis communications methods and procedures and cover inter-departmental incident handling coordination and communications challenges. The seminar will focus on practical case studies illustrating good practices and loopholes of crisis communications and disinformation management and include several practical team exercises to go through the complexities of cyber crisis response from a communications perspective.
Agenda and time schedule of the workshop on 15-16 November 2022
Tuesday, 15 November
12:00 – 13:00 Lunch
13:00 – 13:05 Welcome – EU CyberNet & CNCS
13:05 – 13.20 Introduction – Hannes Krause
Topics covered: The aim and contents of the seminar, basic terms on the information environment, post-truth society and the implications of it
13:30 – 13:50 Disinformation and modern communication environment – Hannes Krause
Topics covered: Disorder of information, dynamics of crises with the disorder of information
13:50 – 14:10 Fundamentals for crisis communication – Hannes Krause
Topics covered: What is a crisis? The role of communication in the crisis lifecycle. Some universal principles of communicating crises
14:10-14:25 Fundamentals of communicating cyber crises – Sille Arikas
Explanation of the first practical task for the audience
14:30 – 15:00 Coffee break
15:00 – 16:00 Managing cyber crises – Carlos Leonardo & Sille Arikas
16:00 – 17:00 Group discussion on the question related to disinformation. Verbal presentation of tasks by at least 5 participants
Wednesday, 16 November
09.00 – Welcome coffee
09:30 – 10:00 Crisis communication: The Estonian model and experiences with it – Hannes Krause
Topics covered: Strategic communication in Estonia, Unity of communication and messages, government communication center, experiences with the „mother of all crises“ (Covid-19)
10:00 – 10:30 How can cybersecurity institutions prepare for crisis communication Hannes Krause
Topics covered: What do decision-makers like? Ability to write and speak, the routine of talking about cybersecurity, the role of products in doing so
10:30 – 11:00 Communication in a cyber crisis – Carlos Leonardo
11:00 – 11:30 Communicating cyber crises: examples from Europe – Sille Arikas
11:30 – 12:00 Establishing a communication plan – Sille Arikas
12:00 – 13:00 Lunch
13:00 – 13:30 Division into groups and group work tasks and explanation of those
13:30 – 15:00 Group work session, instructors will visit all groups and guide them if needed
15:00 – 15.30 Coffee break
15:30 – 17:00 Group work presentations and discussion
